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Order Policy

  • All non-custom orders will be shipped via USPS First Class Mail 1-3 days after cleared payment. Custom orders will be shipped per time frame discussed between myself and buyer. 
  • Estimated Delivery Times Within U.S.
    • After Item is Shipped Delivery Estimate: 2-5 business days.
  • **If you would like a different shipping method please contact me before making a purchase to discuss options and costs.**
  • *IMPORTANT NOTE - Delivery times may vary per location and especially during high volume times (including Holiday Seasons). 
  • Estimated Delivery Times Outside U.S.
    • After Item is Shipped Delivery Estimate: 6-15 business days.
  • IMPORTANT NOTE: Import duties, taxes and other fees are not included in the item price or shipping cost. These charges are the purchasers responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing from Solrayz.

Refund Policy

  • It is important to read the description of the item you are interested in purchasing prior to placing an order. Stones and crystals vary in shape, size, color, markings, etc., even if they are the under the same category of crystal. 
  • Custom orders are usually non refundable except if either of the below scenarios apply. Due to the nature of custom orders, every refund request is at the discretion of Solrayz.
  • If for any reason, you receive your item damaged, immediately send a picture to solrayz1@gmail.com within 24hrs.  If, for any reason, the requested design is non-reproducible, I will refund you the cost of the item. 
  • Within the first 7 days of receipt, if there is any accidental damage to your item, please send a picture  of the damaged item to solrayz1@gmail.com. You may receive a 30% refund on your purchase if Solrayz cannot reproduce your item. 
  • Solrayz will not refund for items that are not delivered. This means if your address is incorrect and sent somewhere else or the item is lost during transit.  
  • Cancellations are only accepted before custom order has been started or within 7 days. A $20 restocking fee will be charged. 
  • You are responsible for return shipping charges.