Returns and Exchanges
First and foremost-please read my descriptions! I explain everything about my creations (size, materials, colors, customizing options, etc.) and if you have any questions please contact me BEFORE purchasing and I will gladly answer any and all questions you have.
Please note that all sales are FINAL. However, if your item is received damaged, please provide a picture proof and ship back first class. Once the item is returned we will refund you including shipping cost incurred. This is only applicable within the first day of receiving your new item. After that, no refund or replacement will be sent. If you have any concerns, please contact us to discuss. Customer satisfaction is our top priority.
Undelivered Orders (aka lost in the mail): No Refund. If placing a custom order, please be sure to confirm your address at time of order.
Cancellations are only accepted within the same day of initial order. A $20 restocking fee will be charged.
You are responsible for return shipping charges.
All non custom orders will be shipped via USPS First Class Mail 1-3 days after cleared payment. Custom orders will be shipped per time-frame discussed between myself and buyer.
Estimated Delivery Times:
US: 2-5 business days.
INTERNATIONAL: 6-15 business days.
If you would like a different shipping method please contact me before making a purchase to discuss options and costs.
PLEASE NOTE: Delivery times may vary per country and especially during high volume times- particularly the Holiday seasons. Please keep this in mind when gift shopping- I do everything in my power to ship as quickly as possible.
*** ATTENTION INTERNATIONAL SHOPPERS ***
Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
In an effort to keep shipping costs down, I ship all packages first class. For international shoppers please understand this does not provide tracking or delivery confirmation. It is your responsibility to be aware of your country’s Customs Regulations. Once this package leaves my hands I am at the mercy of the Postal Service, though I will do everything in my power to help you figure out where a package may be if it is taking an inexplicable long time to arrive.
If you would like your international mail sent by registered mail with tracking, this can be done by request for an additional fee of $15.00 (postal rates, not my own).
JEWELRY CARE INSTRUCTIONS
Like all jewelry, your wire wrapped jewelry needs to be properly cared for and cleaned. Properly cleaning and caring for your jewelry can make a world of difference in maintaining its beauty and longevity.
Use a polishing cloth and gently rub the metal until shiny.
Do not sleep with your wire wrapped piece of jewelry and do not shower or do manual labor wearing your wire wrapped jewelry.
-If your jewelry has gotten dirty, run under light stream of water and only use your fingers or soft paint brush to rub off any dirt. I do NOT recommend brushing gems unless you know they are hard and can tolerate brushing- many stones can NOT be brushed.
-Use the paintbrush or qtip on the entire piece of jewelry if it has fine gauge wire or has delicate designs or stones- to avoid bending, scratching, or damaging the wire or gemstone.
-Use the brush to put soap GENTLY on the wire, taking care not to catch the bristles between the wires. Moving the brush perpendicular to the direction of the wires helps avoid snagging bristles between them.
-Rinse thoroughly with water and pat dry with a paper towel or a non-snagging cotton cloth.
-Once the jewelry has thoroughly dried, you can buff it gently with a polishing cloth.
-Avoid scenarios that can crush or catch delicate or filigreed wire wrapped jewelry.
-Do not throw jewelry into a drawer or pile with other jewelry things that can damage it.
-Remove when applying hairspray, perfume, lotion, or any skincare and makeup.
-Do not swim wearing jewelry, chlorine can pit gold, silver, and gems.
I must share the standard disclaimer that I am not a doctor and cannot give medieval advice. Crystals for healing should be used as a compliment to other therapies and not as a replacement for regular medical care.
Please contact me if you have any questions!